Contact PCI Geomatics Support

For technical support and licensing we can be reached by phone, fax, or email. Hours of operation are 8.30 am to 5.30 pm Eastern Standard Time, Monday to Friday (Selected Holidays excepted).

When contacting support please remember to: 

1) Check the Software Updates to ensure that you have the latest fixes and updates   (license requests excluded).

2) Include (or have ready) your customer number, company name, your name (and primary contact if you are not one, operating system and version, software version, program, etc.)

3) Include a detailed description of the problem, data set being used, and steps needed to reproduce the problem. You can include any screen grab that would be helpful and attach or ftp the file in question. The more information that you can provide us, the faster we can resolve the problem.

	Online Submit Your Request on the Web: Web Support Request Web License Request FTP Instructions: ftp: ftp.pcigeomatics.com login: anonymous password: email address upload files to: /pub/incoming email support@pcigeomatics.com with the exact file name (note: you can not view the content of /pub/incoming).
	Call Us! Toll Free North America  1-877-RING-PCI (1-877-746-4724) Direct Richmond Hill, Ontario, Canada - Main Office 905-764-0614
	Write Us! Customer Service Requests: support@pcigeomatics.com Customer License Requests: license@pcigeomatics.com
	Fax Us! Fax: 905-764-9604 (Attention: Support Department)