Contact Support

For technical support and licensing we can be reached by phone, fax, or email. Hours of operation are 8.30 am to 5.30 pm Eastern Standard Time, Monday to Friday (selected holidays excepted).

When contacting support please remember to:

1. Check the Software Updates to ensure that you have the latest fixes and updates (license requests excluded).
2. Include your customer number, company name, your name, and primary contact. Also include the operating system and version you're using, software version, program, etc.)
3. Include a detailed description of the problem, data set being used, and steps needed to reproduce the problem. You can include any screen grab that would be helpful and attach or ftp the file in question. The more information that you can provide us, the faster we can resolve the problem.

3 Ways to Reach Us

• 

  Online

  Submit your request by filling out our request form:

  • Web Support Request
  • Web License Request
  
  
  • FTP Instructions:
  • ftp: ftp.pcigeomatics.com
  • login: anonymous
  • password: email address
  • upload files to: /pub/incoming
  • email This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the exact file name.
    *Please Note: You cannot view the content of /pub/incoming
  • Email
  • Customer Service Requests: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • Customer License Requests: This e-mail address is being protected from spambots. You need JavaScript enabled to view it



• 

  Phone

  • Tool Free - 1 877 RING PCI
  • North America - 1 877 746 4724
  • Direct (Richmond Hill, Ontario, Canada - Main Office) - 905 764 0614



• 

  Fax

  905-764-9604 (Attention: Support Department)