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Support and Update Services
PCI Geomatics Support is a recognized advantage! Our advanced support center is staffed by uniquely qualified individuals, each with one or more relevant degrees in a geomatics discipline. Each member of the team demonstrates a professional understanding of applications requirements in various geomatics fields and are also empowered to call upon the PCI Geomatics Research and Development department for expert assistance. We offer assistance in English and French, with direct access to additional support for Chinese and other languages at a moment's notice.
Services we offer:
At PCI Geomatics we aim to resolve your support matters quickly and thoroughly. To better serve you, we have renamed our existing product support plans and added a new premium Gold Level Support service designed to meet your business needs.
Explore the service options below to find one that's right for you and your company.
Support Service Options:
Support Service Comparison Chart:
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Bronze |
Silver |
Gold |
| Installation assistance |
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| Bug reporting |
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| Web support resources (FAQs, Tutorials, Models, Discuss List etc.) |
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| Software and documentation updates |
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| Personalized support via phone, fax, or email |
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| Toll free phone (North America) |
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| Free license transfer |
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| Service in English and French |
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| 24 hour response |
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| 1 hour response |
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| On your desktop support using Webex |
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| Urgent fix escalation |
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| Personalized Webinars |
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| Escalation management |
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| Free training |
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Contact Us:
For more information on our Support and Update Services, within North America, please contact:
Deborah Panagopoulos
Account Executive
Phone: (819) 770-0022 Ext. 216
Toll Free: 1-866-307-0313
Email: dpana@pcigeomatics.com
 Support and Update Request
For more information on our Support and Update Services, internationaly, please contact:
Sandra Gabrielson
Account Executive
50 West Wilmot Street
Richmond Hill, ON, L4B 1M5
Phone: (905)-764-0614 ext 2250
Fax: (905) 764-9604
Email: gabrielson@pcigeomatics.com
For more information about Software Sales and Solution Sales, please contact your local PCI Geomatics Representative.
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" I have to say...PCI GEOMATICS is the only company that when I contact them I get an immediate response. Our department always asks us about [whether or not to continue] updating our technical support etc. with our software and I always tell them they can let any contract lapse except PCI. You guys are the best! "
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