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PCI Geomatics Support Service Options
Support Service Comparison Chart:
| Features |
Bronze |
Silver |
Gold |
| Installation assistance |
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| Bug reporting |
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| Web support resources (FAQs, Tutorials, Models, Discuss List etc.) |
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| Software and documentation updates |
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| Personalized support via phone, fax, or email |
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| Toll free phone (North America) |
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| Free license transfer |
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| Service in English, French and Spanish |
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| 24 hour response |
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| 1 hour response |
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| On your desktop support using Webex |
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| Urgent fix escalation |
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| Monthly online webinars |
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| Escalation management |
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| Standing training discount |
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25% |
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Gold Level Support Highlights:
The Gold Level Support service is our premium support offering that entitles you to:
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Guaranteed 1 hour response time
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On your desktop support using Webex
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Urgent fix escalation – solution for your software problem
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Personalized Webinars
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Escalation management – daily updates on urgent issues
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Training discount of 25% (can not be combined with other offerings)
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Personalized assistance via phone, fax or email. Monday to Friday - 8:30 a.m. to 6:00 p.m. - Eastern Standard time. (Weekends and Canadian holidays exempted).
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Toll free telephone access in North America
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Support through our extensive international reseller network (for countries outside North America)
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Service in English, French, and Spanish
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Free license transfer from UNIX to Windows, Windows to Windows, or UNIX to UNIX.
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Unlimited installation and licensing guarantee. This guarantee assures successful installation and licensing of the current version of Geomatica.
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Access via ftp download to updates as they become available during the period of the coverage.
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Extensive web resources (FAQs, Models, Quick Guides, Discuss List)
For more information see our Customer Service Options and Support Policy document.
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Silver Level Support Highlights:
Our Silver Level Service offering is the cornerstone of our service offerings that entitles you to:
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Direct, personalized assistance via phone, fax, or email
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Guaranteed 24-hour response
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Personalized assistance via phone, fax or email. Monday to Friday - 8:30 a.m. to 6:00 p.m. - Eastern Standard time. (Weekends and Canadian holidays exempted).
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Toll free telephone access in North America
-
Support through our extensive international reseller network (countries outside North America)
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Service in English, French, and Spanish
-
Free license transfer from UNIX to Windows, Windows to Windows, or UNIX to UNIX.
-
Unlimited installation and licensing guarantee. This guarantee assures successful installation and licensing of the current version of Geomatica.
-
Access via ftp download to updates as they become available during the period of the coverage.
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Extensive web resources (FAQs, Models, Quick Guides, Discuss List)
For more information see our Customer Service Options and Support Policy document.
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Bronze Level Support Highlights:
Our Bronze Level Service offering is a maintenance package that entitles you to:
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Access via ftp download to updates as they become available during the period of your coverage
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Unlimited installation and licensing guarantee. This guarantee assures successful installation and licensing of the current version of Geomatica.
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Extensive web resources (Online report forms, FAQs, Models, Quick Guides, Discuss List)
For more information see our Customer Service Options and Support Policy document.
Note:
With every purchase of a Geomatica product you will automatically receive 30 days of free Silver Level Support from date of order, unlimited assistance in getting your Geomatica software installed and licensed, access to updates for a period of 3 (three) months after the software release date and access to online web resources (report forms, FAQs, Tutorials, Models, Technical Tips, Discuss List etc.) For complete details view the Service & Support Policy PDF.
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