Frequently Asked Questions

Commonly asked questions and answers for annual Software Support and Update subscriptions and annual Software Update Only subscriptions.

When does Software Support & Update and Update Only subscriptions commence?

I do not currently have Support & Update but would like to purchase Support & Update Maintenance Service?

Why is Support & Update a good investment?

How do we get notified of new versions?

Can we get individual version upgrades if we do not have Software Support & Update or Software Update Only?

Do we get any technical support if we do not have Software Support & Update or Software Update Only?

How and where do I download new versions/updates?

I have more questions?

Q. When does Software Support & Update and Update Only subscriptions commence?

A. It starts from date of purchase. It is payable from date of purchase.

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Q. I do not currently have Support & Update but would like to purchase Support & Update Maintenance Service?

A. Great! Simply contact us and a quote/invoice will be sent to you.

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Q. Why is Support & Update a good investment?

A. Because it means you always have access to the latest version of software and you always have access to our full technical support resources.

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Q. How do we get notified of new versions?

A. We send regular "Software Support/Update Service Renewal" mailings (by fax or post) advising of new versions and features.

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Q. Can we get individual version upgrades if we do not have Software Support & Update and Software Update Only?

A. Yes, but upgrades do not include technical support.

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Q. Do we get any technical support if we do not have Software Support & Update and Software Update Only?

A. We will still answer your call however, we recommend that you upgrade
to the latest version so we can help with your technical questions.

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Q. How and where do I download new versions/updates?

A. These are available online in our Support Center Downloads section.

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Q. I have more questions?

A. For more information on our Support and Update Services, within North America, please contact:

Deborah Panagopoulos
Phone: (819) 770-0022 x216
Toll Free: 1-866-307-0313
Email: dpana@pcigeomatics.com

For Support and Update information outside North America please locate and contact your local PCI Geomatics Representative.