Contact Support  For technical support and licensing we can be reached by phone, fax, or email. Hours of operation are 8.30 am to 5.30 pm Eastern Standard Time, Monday to Friday (Selected Holidays excepted). When contacting support please remember to: 1) Check the Software Updates to ensure that you have the latest fixes and updates (license requests excluded). 2) Include (or have ready) your customer number, company name, your name (and primary contact if you are not one, operating system and version, software version, program, etc.) 3) Include a detailed description of the problem, data set being used, and steps needed to reproduce the problem. You can include any screen grab that would be helpful and attach or ftp the file in question. The more information that you can provide us, the faster we can resolve the problem.
| | | | | Submit Your Request on the Web: | | | | | - ftp: ftp.pcigeomatics.com
- login: anonymous
- password: email address
- upload files to: /pub/incoming
- email
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
with the exact file name (note: you can not view the content of /pub/incoming).
| | |
| | | | | Toll Free
North America | 1-877-RING-PCI
(1-877-746-4724) | Direct
Richmond Hill, Ontario, Canada - Main Office | 905-764-0614 | | |
| | | Write Us! | Customer Service Requests: |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
| Customer License Requests: |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
| | |
| | | Fax Us! | Fax: | 905-764-9604 (Attention: Support Department) | | |
|
|
Last Updated on Monday, 11 May 2009 09:42 |
